Cupertino, we still have a problem

Posted on January 10, 2005

First off, the title was shamelessly stolen from a friend’s blog.

And it applies perfectly! :-(

My shinny new iMac G5 20’ has a display problem which apparently is quite common. My computer’s problem in particular is the brightness dropping after a few minutes of uptime and there is no way to get it back to the normal level.
Now this doesn’t prevent me from using the computer but it is a big ergonomic issue and I most assuredly want to get it fixed.

“Well then why haven’t I?” you may ask. And I’ll answer you. The best way to deal with it right after the purchase is to just swap the computer. Only in Portugal there are no computers for sale! All the stocks are empty and there is no way to know when we will have them for sale.
So if I decide to trade mine I’ll just be left iMac-less for God knows how long! :-(

And so I endure it and wait for the Apple gods to decide to look at this part of the world and send some iMacs our way and then I’ll try and get it fixed.

And you know what’s even sadder? In the USA Apple is simply sending people the replacement part and the users are fixing their iMacs themselves thus keeping their iMacs with them all the time (as described in the forums I linked to above). Now I’m trying to imagine this happening in this our country of Portugal.
Well, I may be just being too pessimistic, but I don’t see it happening in Portugal. Not at all, which will mean some time without the iMac.

The only thing that keeps me a bit cheered up is that when it comes to Apple’s support in Portugal, their partner (Interlog) has left me and many other people happy with them in the past so I’m hoping for some more of that. One can only hope…