Darcs projects site

Trying to not get too stale on my developments (OK, I’m way beyond that, I know…) and because people are actively asking me to add features to the Flickr-Tools distribution and, better yet, some are actually offering to send in patches (hurra!) I’ve decided it was high time I put up some sort of project archive on-line.

So after a little tinkering, darcs.nunonunes.org is now on-line and open for business, default css and all!

In the future I might setup a trac site also but for now darcsweb is what I have available.

So now that you know where to get it go crazy with the patches!

(Actually this is a few days old, but I never got around to posting it…)

What I did and what I didn’t do

I’m a tech guy, an engineer, I like complicated things, I like to understand what goes on behind the scenes and I do understand that, sometimes, things are hard to make easy.

But I’m also someone who has to use the Internet and I’m also a consumer and much as I do realize the difficulty of some things there is just no excuse for some of the things that go on out there…

Case in point: Symantec’s Norton Anti-virus renewal process.

I was at my parent’s and, as usual, whenever I or my brothers go over and there is something to do or fix on the computer we do it for them. No big deal.

This time around my Mom’s laptop’s anti-virus software was close to expiring it’s license so it needed to be renewed. My Mom decided to ask my Dad to do it (typical) and he decided to wait for a son to go over and do it (also typical).

So I was the lucky one, and when I got there and logged on to Windows XP, sure enough, the anti-virus status box popped-up warning me that the subscription expiry date was close at hand and asked me if I wished to renew it.

Well, I did, so I clicked on the link and followed the wizard until I came to the box where I had to put in the product key. My Dad dutifully gave me the printout he had made of it and I typed it in.

Only to be told it was invalid. Nice…

So after working at it for a while, trying all sorts of different goes at it and reading the FAQs and support documents on the site, it became apparent that Symantec would not let me renew my subscription for a product from 2004 easily and the best chance I’d have would be to upgrade the product to the latest version.

Fishy but I went along with it, I didn’t need the aggravation, so I went to the on-line store and began the purchasing process.

I tried to buy it with a credit card but I had so many server errors that I was on the verge of quitting when… Lo and behold, they support payments through PayPal. Well, that’s nice, I didn’t need to break out my credit card, I just clicked on the PayPal link and payed for the thing, upgrade to the newest version, download checkout, all good… Or not!

So the PayPal payment went ahead as expected, but when I got redirected to the Symantec store things blew up and my order got stuck.

Great… Back to PayPal to confirm that the transaction had been processed. Indeed it had.

So, as per instructions on the Symantec site and on the transaction confirmation email, I did an order search on the Symantec store and found my transaction, apparently complete, but no download link. And in the small letters in the bottom it does say that a transaction which didn’t go through OK until the end may then take up to 24hours to be reconciled and fully processed.

So let’s recapitulate on what I did, shall we?

• I did try and renew the subscription for the service, but was unable to do it because of a software failure to recognize a perfectly valid product key;
• I did try to renew on the website, but was unable to do so because of an arbitrary decision from Symantec that products from 2 years ago are no longer supported (hum… one year lifecycle… what the hell is the point of a renewal then?);
• I did try to pay with my credit card, but was unable to do so because of problems with the store;
• I did try to pay by PayPal and was able to do so, but the order got botched and I am now in a waiting period to see if I can actually get the product I payed for (at this point I’m hedging my bets…)

Now what I did not do was to go out on the net and get me a working renewal code for free and used it. It would have taken me, oh maybe 10 minutes to do it and I wouldn’t have lost the time and the patience with it I had to spend with the freaking Symantec site.

Sometimes you have to wonder… Do these companies really want our business? And, even more important, do they deserve it?

On the many uses of a blog (or I’m back, hopefully for a long time…)

One of these days I had a revelation.

As with most revelations it was really nothing that far out or extraordinary. It was something pretty basic, which was staring me in the face, but I still needed that moment of recognition in order to really get it.

As is readily apparent, I haven’t been writing here all that much. In fact I’ve been almost completely absent for quite some time now.

The reasons are many and varied, of course, but there is one main reason which is not something I’m particularly proud of… The fact is that I tend to write less when something is wrong or worrying me.

In fact in the last few months something has been on my mind, something which annoys me a lot and I get so frustrated by it that I stop myself from writing, lest I start to pour out my bad humor and get people down for no real reason. Its like they say: “If you don’t have anything nice to say you’d better not say anything at all”. I’m a big believer in that motto (hard as it may be for my friends to believe that!)

But anyway, things are better now. Everything is pretty much the same, but I’ve taken a few resolutions which will make things better and the simple fact that I made them is enough for me to feel better, the major stress factor being, essentially, gone, but you know how it is: it is far easier to break a good habit than it is to get back into it, right?

So while I have occasionally though about starting to write again, I just never got around to it. And, much to my surprise, a few people have actually asked me about my weblog and if I was still out there (as is readily apparent from one of the latest entries). But I never really took it for what it meant, until yesterday a close friend of mine asked me if I was dead to my blog.

Why was he asking that, I asked back, I haven’t been writing, sure, but so what?

“Well”, he told me, “it is just a shame because I used to follow your blog to know what you’re up to and now I can’t”.

And that’s when it struck me: that’s why I started blogging in the first place all those years back, this is not (just) a tech journal or a interesting fact gatherer, it is also a means and a place to keep in touch with people. Actually to let people who care about me know what I’m doing and thinking even when we can’t be as close as we’d like on a daily basis. It is also a plain old journal of my (real) life.

People had asked me about it, sure, but it took a good friend giving me the hint for the message to get across… Man, I can be so dense sometimes…

So thank you, I needed that! :-)

This is not a new year’s resolution, partly because I haven’t made any and also because I don’t believe in them, but I do promise (to myself) that I will try and keep writing something to the public part of the site, in whatever form this blog may take in the future (hint, hint!)