Educating your users

In the company I work for some types of requests for miscellaneous things arrive through the ticketing system. In fact everything should be sent by this channel but this is not my point now.

Some requests are quite common, others are more rare, some are trivial to respond to and then some are a real pain to accomplish.

I’ve just got one of the latter, it really is a time waster and involves lots of really unpleasant log-licking.

But my point in all of this is that you know you are doing something either very right or very wrong when a ticket like this starts with the following sentence (translated from Portuguese): “Hi there. I’ll gladly accept every insult you will send in the reply to this ticket once you’ve read it :)”.

Just so you don’t think I eat small children for breakfast, the smiley was his not mine! ;-)

Cascais.pm taking off soon?

The good news is that the migration of the hosting service of the pm groups is over (mostly).

The not-so-good news is that we lost the ability to have dynamic content on the pages, so the page we (me and Paulo) where planning to put up won’t be possible to do after all.

So now we have to decide weather to do a simpler, static page, create the page somewhere else and upload it regularly (cronjob type of thing, of course) or just drop the hosting offered by perl.org and just host the site on my own server.

This last option doesn’t appeal to me because my site is hosted at my home and I have this understanding with myself that when the line comes down the site goes out and no big deal about it. For my personal site this is OK, but I’m not so conformable about doing that with a site that is supposed to belong to “the community”.